Troubleshooting
The eight things that go wrong most often, and what each one actually means.
| What you see | What it means |
|---|---|
| A section says No product matches this selection | The widget points at an empty category. The message only ever shows in the editor. |
| The chips under the price are empty | The four short fields in the product’s Harmony Sound tab are not filled in on that product. |
| Global colours do not reach the header | Elementor is serving cached CSS. Elementor → Tools → Regenerate CSS & Data, then clear your caching plugin. |
| A page opens empty in Elementor after the import | Re-run the Pages step: it clears Elementor’s element cache. |
| My pages went blank after deactivating a plugin | Expected: the widgets live in HB Harmony Core. Reactivate it — nothing was lost. |
| The shop says coming soon | WooCommerce’s own setting, under WooCommerce → Settings → Site visibility. Switch it to Live. |
| The filter list is empty | The attribute has no value on any product. Check it is set on the products. |
| A setting changes nothing | Clear your caching plugin. If it still does nothing, tell us which setting — that is a bug on our side. |
Before writing to us
Note your site URL, the versions of the theme and of HB Harmony Core, and the page concerned. Those three are what let us answer the first time rather than the third.
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